Terms of Business
Although I am pretty laid back here, I do have a few terms that I like to work by.The basics are listed below. If you would like to view the full terms of business you can download and view them in pdf form.
Studio hours: 9am – 5.00pm Monday to Friday. This includes emails and phone calls which will not be answered outside theses hours.
Payment terms: Payment is required on order. We no longer offer any credit. On jobs that are more time sensitive a deposit will be required on appointment with the balance due on approval. No production will be started without payment. For freelance and studio services, tailored arrangements will be made before the contact commences.
Payments: can be made by credit or debit card via the Pay an Invoice page on this site or by calling studio. Payment can also be made via Paypal but maybe subject to surcharges. Payments can also be made by Bank Transfer, Bacs or Standing order but proof of payment must be shown prior to the job being started. We no longer accept cheques as form of payment.
General: All jobs must be checked thoroughly by you, as part of client sign off. No responsibility will be taken by Woo Creative for mistakes not corrected at this point.
The Web Content Accessibility Guidelines (WCAG) are to establish guidelines for usable accessible sites. We design our sites to provide the highest amount of accessibility we can. Although a site does not have to be 100% accessible, we take every effort to make sure our sites meet as many standards as possible. Particular designs and styles of site do effect accessibility and so we do our best to design around these limitations. If you have any particular issues about the accessibility of your site you should discuss these with us prior to the start of your job.
Environmental issues are important to business and we try our best to be good to the environment and as carbon free as possible. If there are any particular environmental issues you have not mentioned here, please feel free to contact us about them.
Although we use a variety of suppliers for production, one of our main printers has just become FSC and PEFC certified. We can print your items on recycled paper or paper from a sustainable source. We can use vegetable based inks instead of oil based. We try to use local suppliers to cut down on the transport and in cases where the delivery is not local the job will be delivered direct from the printer to cut down on extra transportation.
All recyclable materials used in the studio are taken to the local recycling centers. We run a paperless job system and to help cut down on paper and postage. We offer a digital proofing service, either by email or online. We also now do all of our ordering and invoicing by email.
We are committed to protecting your privacy. We will only use the data that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We only collect information about you to process your enquiry/order to offer you the best possible service. Details taken for credit and debit card payments are viewed and processed in digital form only and deleted from our systems in accordance with our data protection certification. Your card details on file in either digital or paper format.
We will not pass your details on to any other traders other than to assist in the completion of your job.
The type of information we will collect about you includes: your name and address, telephone number, fax number and email address.
We try to keep the information we hold accurate and up to date. You can check the information that we hold about at any time. If you have any questions or comments about your privacy, please contact us.